Privacy Policy

Effective November 1, 2018


Thank you for visiting, the website of the Central Texas Regional Mobility Authority (“CTRMA”) and the North East Texas Regional Mobility Authority (“NETRMA”) (collectively the “Mobility Authorities”) and for reviewing our disclaimer statement and privacy policy. This information is provided to inform users about our data collection and privacy policies,and about related information pertaining to the website and its use. As enhancements to the site continue to be made, the Mobility Authorities reserve the right to modify their disclaimer and privacy policies without notice.

Disclaimer of Liability is operated and maintained by the Mobility Authorities to provide public access to our information over the Internet. The website provides general information on matters of public interest. While the Mobility Authorities attempt to maintain accurate and up-to-date information on its website, neither the Mobility Authorities nor any of their directors, officers, employees, agents, or representatives make any claims, promises, or guarantees about the accuracy, completeness, or adequacy of this information and expressly disclaim liability for any errors or omissions. Material on the site has been compiled from a variety of sources and is subject to change without notice.

The Mobility Authorities are not responsible or liable for any viruses or other contamination of your system, nor for any delays, inaccuracies, errors or omissions arising out of your use of the website. This site, and all materials contained on it, including hyperlinks to other websites, are distributed and transmitted "as is" without warranties of any kind, expressed, implied or statutory, including without limitation the warranties of merchantability, fitness for a particular purpose, title, and freedom of infringement on the rights of third parties.

Under no circumstances shall the Mobility Authorities be liable for any actions taken or omissions made from reliance on any information made available through, nor shall the Mobility Authorities be liable for any other consequences from any such reliance. The Mobility Authorities are not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the site and/or the materials contained on the site. Unauthorized attempts to upload information or change information on the Mobility Authorities’ website are strictly prohibited.


Unless a copyright is indicated, the information on this site is freely available for non-commercial, non-profit making use. If a copyright is indicated on any materials displayed on, permission to copy these materials must be obtained from the original source. Commercial use of the Mobility Authorities’ materials is expressly prohibited without the written permission of the Mobility Authorities.


To the extent permitted by applicable law, by using, the user agrees to defend, indemnify, and hold harmless the Mobility Authorities, their directors, officers, employees, agents, and representatives from and against all claims and expenses, including attorneys' fees arising out of the user's use of this site or materials and information it contains.

Links to Other Websites may contain hypertext links to other websites on the Internet. The Mobility Authorities are not responsible for the contents or accuracy of materials on other sites that are referenced or linked through or for the practices of other site operators. When users link to other Internet websites, they are no longer on the Mobility Authorities’ site and are subject to the privacy and disclosure practices of the new site. Links to other sites are provided for informational purposes only. They do not constitute an endorsement by the Mobility Authorities.

Legal Notice to the Mobility Authorities

Communications made through the Mobility Authorities’ e-mail messaging system or website shall not be deemed to constitute legal notice to the Mobility Authorities, or any of its directors, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the Mobility Authorities or any of its directors, officers, employees, agents or representatives, where notice to the Mobility Authorities is required by any federal, state or local laws, rules, or regulations. No communication to the Mobility Authorities made through this website shall be deemed to constitute legal or official notice for any purpose.


The Mobility Authorities are committed to compliance with the Americans with Disabilities Act ("ADA"). Alternative text is available for most graphics on the website as well. Reasonable accommodations, including equal access to other communications, will be provided upon request. Requests for reasonable accommodations should be directed to the Mobility Authorities at 512-996-9778, between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday.


The Central Texas Regional Mobility Authority (“CTRMA”) and the North East Texas Regional Mobility Authority (“NETRMA”) (collectively the “Mobility Authorities”) are committed to protecting your on-line privacy and the confidentiality of personal information you may provide while interacting with the Mobility Authorities on the Internet. This policy seeks to clarify our privacy policy.

Website Monitoring is monitored to ensure proper operation and other like purposes. Unauthorized access is prohibited. Attempts to access and utilize this system for any reason other than its intended purposes are prohibited and may result in prosecution under the Computer Fraud and Abuse Act of 1986 or other applicable statutes and regulations.

Collection of Personal Information

The Mobility Authorities do not automatically collect personally identifiable information about visitors who do no more than browse this site or download information from it. We do not release information about the collection of IP addresses to any third party, except under court order. While we maintain logs of user activity in order to help us manage the website, the information stored in these logs does not identify users personally. The logs store such things as the domain name and IP addresses used to access our website; the type of browsers and operating systems used by site visitors; the date and time of site visits; and the pages accessed. The Mobility Authorities’ staff may use this information to help improve the website and its features.

With few exceptions, you are entitled on request to be informed about the information that we collect about you. Under Sections 552.021 and 552.023 of the Texas Government Code, you are also entitled to receive and review this information. Under Section 559.004 of the Texas Government Code, you are entitled to have us correct any information about you that is incorrect. The information we collect will be retained and maintained as required by applicable law(s) and may be subject to public disclosure.

Personal Information You Send

The Mobility Authorities value both your use of this site and feedback you provide. If you participate in a survey or send us an e-mail, your e-mail address and the other information you volunteer will be collected. In addition, visitors who request services through this site may be required to furnish additional information to enable us to provide the service requested. The additional information collected will be no more specific than if the visitor were requesting the service by any other means, including by telephone or an in-person visit to a Mobility Authorities facility. We may share this information with other public agencies or organizations if such action is required to provide the assistance you are requesting.

Security of Your Personal Information

With the importance of protecting user personal information in mind, the Mobility Authorities do not rent, sell or give away any information identifying you individually to third parties for marketing or mailing list purposes without your permission. We also do not disclose credit card information, except for purposes related to your credit card transaction, or with your permission, or as required by law.

Public Records

By sending us an electronic mail message or filling out our web-based form (i.e. a request for information), you may be sending us personal information (i.e., name, address). This information is public record under Title 5 of the Texas Government Code. The Mobility Authorities may redirect the message to another government agency or person who is in a better position to respond to the message. The information contained in the message will be retained by the Mobility Authorities in compliance with applicable law(s) and may be provided to third parties who request a copy.

The Mobility Authorities do not use information received in e-mails to create personal profiles, and we do not give or sell e-mail information to others for commercial purposes. If you send us a threat or a message that describes or promotes unlawful activity, we will forward the e-mail to the appropriate law enforcement authorities.

In compliance with Section 552.137 of the Texas Government Code, other than addresses provided in relation to certain business activities as described in Section 552.137(c), an email address you provide to this website for the purpose of communicating with the Mobility Authorities is confidential and may not be disclosed without your permission, except to another governmental body or federal agency.


Some features of may be available only through the use of a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, the Mobility Authorities use cookies to remind us who you are and enable continued access to your account information so you do not have to re-enter it. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our site may be unavailable.

Information Collected and Stored Automatically

The Mobility Authorities may analyze user traffic patterns on our website from information automatically provided by your browser when you visit our site. This information includes the IP address of your computer or network, the date, time, and page(s) you visited on our site, your browser and operating system, and the referring page (the last webpage you visited before accessing our website). We may also use the aggregated information from all of our visitors to measure server performance and improve the content of our website.

Links to Other Sites

The Mobility Authorities may provide links to web pages that are not part of The privacy policies and procedures described here do not necessarily apply to those sites. We suggest that site visitors contact these sites directly for information on their data collection and privacy policies.

Site Security

We monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the website. Anyone using expressly consents to such monitoring.

Electronic Commerce

Users choosing to engage in electronic commerce with the Mobility Authorities via this website are provided with reasonable security measures. Our e-commerce transactions are performed only under tightly controlled circumstances where there are appropriate safeguards in place to reasonably protect sensitive data. While e-commerce transaction systems supported on the Mobility Authorities’ website are intended to ensure that financial data remains secure at all times, the Mobility Authorities do not represent that the system is fail-proof.

Changes to Our Policy

This Privacy Policy is effective as of November 1, 2018. Any changes to our Privacy Policy will be communicated through our website at least 48 hours in advance of its effective date. Information collected before changes are made will be secured according to the previous Privacy Policy. The Mobility Authorities reserve the right to change these policies at its discretion.